Returns, Refunds & Complaints Information - Finsbury Flowers
Our Fresh Flowers Guarantee in Finsbury
As a trusted local florist in Finsbury, Finsbury Flowers is committed to delivering the freshest, most beautiful flowers to homes and businesses in our community. We pride ourselves on sourcing premium-quality blooms and providing exceptional service, every time. Your satisfaction is our top priority, backed by our Fresh Flowers Guarantee for every order across Finsbury and the surrounding neighbourhoods.
Damaged On Arrival Policy
We take utmost care in handcrafting and packaging every floral arrangement, yet, rarely, flowers may be damaged during transit. If your flowers have arrived damaged or in less than perfect condition, please inform us as soon as possible—ideally within 24 hours of receiving your delivery. This helps us quickly resolve your issue and maintain our high standards as a reputable Finsbury florist.
We may request photographs of the damaged flowers and packaging so we can assess the situation and provide feedback to our couriers and florists. Once confirmed, we will offer you a suitable solution based on your preference.
Freshness Window and Product Guarantee
Your floral arrangement is designed to last at least five days from delivery, provided standard care instructions are followed. If your flowers do not maintain freshness for this guaranteed period, let us know within five days of delivery. Our team will review your case and, if appropriate, organise a replacement or arrange a refund according to your wishes.
Please keep your arrangement in a cool spot, away from direct sunlight, and refresh the water daily to maximise the lifespan and beauty of your flowers.
Refunds and Replacement Options
The Finsbury Flowers promise means we strive to resolve all concerns to your satisfaction. Depending on the situation, we may offer one of the following remedies:
- A full or partial refund to your original payment method
- A replacement bouquet delivered at the next available opportunity
- A store credit towards your next Finsbury Flowers purchase
We aim to process all refunds and replacements promptly, usually within 2-5 business days of confirming your eligibility.
How to Make a Complaint
Our friendly Finsbury team is always ready to listen and resolve any concern you may have. If you are unhappy with our flowers or service for any reason, please contact us using the form on our website or visit us in our Finsbury shop during business hours. Please provide your order details and a clear description of your issue, along with photographs if relevant.
Every complaint is taken seriously. Our management team will review your feedback, investigate, and respond promptly with a resolution. We want to restore your confidence and showcase why so many local clients trust Finsbury Flowers for their arrangements and floral gifts.
Your Trusted Local Florist in Finsbury
We value our relationship with every customer and are proud to serve both households and Finsbury businesses with quality floral products and outstanding service. If you ever have a problem with your order, you can trust that Finsbury Flowers will do everything possible to make it right, honouring our Fresh Flowers Guarantee with integrity and a personal touch.
