Legal Terms for Online Flower Delivery in Finsbury

Finsbury Flowers Terms & Conditions for Online Orders

Introduction

Welcome to Finsbury Flowers. By accessing and placing an order through our website, you agree to be bound by the following Terms & Conditions. These terms apply to all customers using our online flower delivery service in Finsbury and its surrounding areas. Please read them carefully before making a purchase.

Eligibility and Coverage

Our online flower delivery service is available to individuals aged 18 and over and who have legal capacity to enter into a contract. Order fulfilment is offered to addresses within Finsbury and neighbouring districts as indicated at checkout. We reserve the right to reject orders to locations outside our delivery radius.

Order Process

Our online flower ordering process is straightforward and designed to give you a smooth experience from selection to delivery:

Selection: Browse our website for a curated range of flower arrangements. Each product page contains photographs and a detailed description. Please note that images are for illustrative purposes and actual arrangements may vary due to seasonal availability.
Customisation: Where available, you can specify preferences (e.g., message card, colour theme). We will aim to accommodate these requests, though they are not guaranteed.
Delivery Details: You must provide accurate delivery information, including the recipient's name, address, and contact number. Incomplete or incorrect details may cause delays or prevent successful delivery.
Confirmation: Once you have reviewed and confirmed your order in the basket, you will proceed to payment. An order confirmation will be displayed on the website and sent to your specified email address. This does not represent acceptance of your order.

Acceptance of your order and formation of the contract between you and Finsbury Flowers occurs when we dispatch the goods to your chosen delivery address. We reserve the right to decline orders at our sole discretion (for example, due to unavailability or delivery constraints), in which case we will notify you and issue a full refund if payment has already been taken.

Product Availability & Substitutions

All products are subject to availability. In rare situations where certain flowers or materials are unavailable due to seasonal fluctuations or supply issues, we reserve the right to make suitable substitutions, matching the style, value, and colour scheme of the requested arrangement as closely as possible. Should a major substitution be required, we will attempt to contact you for approval before dispatch.

Prices

All product prices are displayed in British Pounds Sterling (£) and include VAT unless otherwise stated. Prices may be updated from time to time and are subject to change without prior notice. The applicable price is the one displayed at checkout at the time you place your order.

Payments

Payment must be made in full at the time of ordering. We accept most major credit and debit cards through our secure online payment gateway. Your chosen payment method will be charged as soon as your order is confirmed.

We take security seriously and use industry-recognised technologies to protect your payment details. We do not store your financial information on our servers. For your own security, do not send payment information via email or over the phone unless specifically requested by our staff as part of a confirmed order process.

Delivery

We offer delivery services across Finsbury and nearby districts, subject to order confirmation and product availability. Delivery charges, timescales, and available dates are shown during the online checkout process. We make every effort to deliver your flowers on your selected date, but delivery at a specific time of day is not guaranteed and may be subject to local traffic or weather conditions.

If the recipient is unavailable at the time of delivery, our driver may, at their discretion, leave the flowers:

With a neighbour
In a safe place at the address
Return the order to our shop for rearranged delivery (additional charges may apply)

We will endeavour to leave a delivery card or notify the recipient if this occurs. Please ensure the recipient is informed a delivery is expected to avoid disappointment.

Cancellations and Amendments

We understand plans can change. If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations made:

More than 24 hours before the delivery date: You will receive a full refund.
Less than 24 hours before the delivery date: We may not be able to process a cancellation, and no refund will be made if preparation or dispatch has commenced.

To amend your order (for example, change of address, delivery date, or message), please notify us at the earliest opportunity. While we make every effort to accommodate changes, we cannot guarantee modifications if your order has already been prepared or dispatched.

Returns, Refunds & Complaints

Due to the perishable nature of flowers, we do not accept returns unless the item delivered is significantly different from what was ordered or is faulty. If you are dissatisfied with your order for any reason (e.g., quality issue or incorrect product), please contact us within 24 hours of delivery with photographs (where possible). We will review the situation and, if appropriate, offer a partial refund, replacement, or alternative resolution at our discretion.

If a refund is approved, it will be made via the original payment method. Refunds may take up to 5–7 working days to appear in your account, depending on your bank.

Our Liability

Finsbury Flowers is committed to delivering high-quality arrangements and service. However, our liability to you is limited as follows:

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to extreme weather, traffic accidents, or supply chain disruptions.
We do not accept responsibility for flowers damaged after delivery where safe receipt can be evidenced (e.g., signed, photo confirmation, or left in the agreed safe place).
Our maximum liability arising out of any order, whether for negligence or otherwise, is limited to the amount paid for that specific order.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.

Your Responsibility

You are responsible for ensuring all order and delivery details provided are correct and up to date. You must also ensure the recipient is available to accept delivery and be aware that fresh flowers are perishable and should be handled with care. Please do not consume or allow children or pets to consume any part of our floral arrangements as some flowers and foliage may be toxic.

Intellectual Property

All content and images displayed on our website are owned by or licensed to Finsbury Flowers. The use, reproduction, or distribution of our content without written permission is strictly prohibited.

Data Protection & Privacy

We are committed to protecting your privacy and comply with all applicable UK data protection legislation. Details of how we collect, use, and store your data are outlined in our Privacy Policy. We only use your data to process your orders and improve your experience. We may contact you for marketing with your prior consent, which you can withdraw at any time.

Amendments to These Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Any changes will be posted on our website and apply to subsequent orders. Please review these terms regularly to stay informed of any updates.

Governing Law and Jurisdiction

These Terms & Conditions and all transactions between you and Finsbury Flowers are governed by the laws of England and Wales. Any disputes or claims arising from these terms or the provision of our goods and services will be subject to the exclusive jurisdiction of the English courts.

General

If any part of these Terms & Conditions is found to be invalid or unenforceable, that provision will be deemed deleted and the remainder will continue in effect. No waiver by us of any breach by you of these terms will be treated as a waiver of any subsequent breach.

Contact Us

Should you have questions or require clarification on any aspect of these Terms & Conditions for flower deliveries in Finsbury and the local area, please use the contact form on our website. We are committed to responding promptly and ensuring your satisfaction as a valued customer of Finsbury Flowers.

These terms are effective as of 1 June 2024 and apply to all online flower orders delivered within Finsbury and surrounding areas.